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CCF or CAP
by Xbox_Elite Tue Sep 29, 2009 11:17 pm
Guys, which do you prefer? CCF or CAP? Why?
Personally, CAP is good. Although CCF is supposed to make the agent's life "better", it's still under construction for me. There are still a lot of things that need to be done to fix the system. There are issue that are supposed to be resolved on a T1 level but needs to be escalated because the tool says so.
If they can address the concern, it could be better. For a "tamad" agent, CCF is the best.
Personally, CAP is good. Although CCF is supposed to make the agent's life "better", it's still under construction for me. There are still a lot of things that need to be done to fix the system. There are issue that are supposed to be resolved on a T1 level but needs to be escalated because the tool says so.
If they can address the concern, it could be better. For a "tamad" agent, CCF is the best.
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